On Monday June 9th, 2014, Gallo Center
for the Arts staff arrived for work to find 1.5 inches of water on the
floor and water continuing to rain from the ceiling. An ice maker supply
line in the concession area of the second floor of the large building
had malfunctioned over the weekend, causing major flooding down to the
first floor. There was extensive water damage to the ceilings, walls,
floors, equipment and furniture surrounding the broken ice maker. It was
immediately clear this was a loss only BELFOR Property Restoration could
handle.
BELFOR immediately mobilized employees,
equipment and resources from its surrounding offices including
Sacramento, San Francisco and the BELFOR National Catastrophe Team to
begin work in three, nine-hour shift rotations, assuring that BELFOR
would be present and working on the loss for a full 24-hour period, 7
days a week. As the project entered the repair phase, shifts were
reduced to two, 12-hour rotations. Each crew was debriefed toward the
end of their shift to guarantee fluent transition for the subsequent
crews.
On performance days, it was important
that BELFOR and the Center appear as if no damage occurred, and then
resume work once the performance was over. BELFOR was to completely
clean up and disappear two hours before an event started and could
resume work one hour after the event ended. This came as a huge
challenge and required immediate effective problem-solving by BELFOR’s
Project Manager.
BELFOR completed the project on time and
under budget. Not only did BELFOR complete the project below the
originally budgeted amount, but also sustained revenue for the Gallo
Center and the County of Stanislaus money by keeping the performance
center open during restoration
